The Keys to Hotel Customer Service

Written by Technology Magazine on November 1, 2017. Posted in Bed and breakfast reservation software, Customer service, Pms system in hotel

Frontdesk software

Over the past decade, the world has changed in ways that many people could not have predicted. Thanks to the boom in technology, everything around us has advanced far beyond what most people ever imagined. The world has opened up and is much more interactive thanks to smartphones and other types of software.

Many of the business in the modern world are learning to adapt to the age of technology in ways that expand and improve upon their previous business concepts. For instance, many businesses are learning to use technology as a way to boost their customer service representative systems. Here is what you should know about hotel front desk software and how it is helping to make the hotel industry better.

First and foremost it is important to establish exactly what the hotel front desk software can do for a hotel. This software works to contain and store data that involves reservations, customer information, and much more. Hotel trends and hotel technology have now helped improve the way this data is stored and held.

Hotel management solutions benefit greatly from hotel front desk software because it makes their job much easier. The average no-show rate is 10% daily, but hotel front desk software is always there to help. It will make your hotel management easier as it can help sort through important data quickly.

Over half of all travelers will look to their smartphones to help them find travel related information. Furthermore, most people will go through 17 research sessions before they ever actually book their trip and mobile searches within the travel category have gone up by nearly 50%. Understand that 75% of all travelers will plan a weekend getaway this winter and that is when your hotel front desk software will come in handy.

If you have god hotel front desk software and great customer service you can get customers that return to your business quite often. Understand that 75% of all travelers will return to a destination they have previously visited. In the year of 2016, over 25% of all Baby Boomers were planning to take domestic multi-generational trips as well. With all of the information to deal with, hotel front desk software is something that can definitely help you.

CEB conducted research and it revealed that just about 96% of all customers were forced to expend a lot of effort with a company over an issue they had with service are going to be disloyal. Also, over 85% of all customers will quit doing business with a company because they had a bad customer service experienced. On top of this, if you manage to build loyalty with 5% more customers that eventually leads to an increased average profit that is between 25% and 100% per customer.

Nearly half of all travelers that look up travel information would go to a computer to make their final booking decision. For many travelers, the cost is not an issue as long as they receive what they believe to be good customer service. Excluding price and location, BandB travelers consider consumer reviews, photographs, recommendations from their friends, the ability to book traveling online, and flexible cancellations policy.

In Conclusion

There is no question that the right hotel front desk software can help a hotel succeed tremendously in terms of bringing in customers and keeping them by making them happy. So many people truly value customer service interactions in terms of how they view a business. Many business owners think that if a customer has an issue that they are likely to lose them but that is not true. Instead, if a customer has an issue you can actually make them loyal by taking care of them and making them feel valued by your business.

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