Small and medium sized businesses experience business struggles that larger companies do not. Smaller businesses tend to have less employees and the owner may be responsible for more tasks. The owner may also need to be available for its customers on a regular basis, 24 hours a day. Customers expect to receive business assistance and information, as needed. Businesses with fewer employees may struggle to provide this to their customers. What if you could have virtual receptionist services, but at a discounted price?
Virtual receptionist services include many of the tasks and responsibilities that you would expect of a receptionist in the office. You might expect your receptionist to answer any incoming calls, answer customer questions and complaints, assist with online orders and scheduling, take inventory or product and make necessary shipments, and overall, keep the business organized and running. However, receptionists can be expensive, especially if you do not yet have a flux of customers coming in or calling in.
This is why virtual receptionist services are perfect for businesses that are still growing. What if you could pay your receptionist only when they had work to do? They would only be billed when they answered the phone or when they assisted a customer? They would probably be much more affordable. This is one of the biggest benefits of using virtual receptionist services. The company is outsourced and has multiple other clients. You are only billed when their services are needed.
The availability of a receptionist or live person would also increase the overall satisfaction and customer experience of every person visiting your business. If they have a problem with an online purchase, they can receive real, live help. This can be the difference of going through with the purchase or abandoning it for another, similar internet company. An estimated 78% of Americans surveyed say that have not followed through on an intended purchase due to a bad customer service experience. Save those lost sales with a 24 hour answering service.
Another benefit to virtual receptionist services is that the business telephone answering service is available 24 hours a day and 7 days a week. Even a live receptionist must have off hours and off days. They may also take vacations or daily breaks, leaving the phone lines unattended. You may be losing customers during these off times. Even if the customer is required to leave a voicemail for assistance, they may choose another business or similar product. Answering services can assist in increasing customer satisfaction due to the fact that customers can contact the business at any time.
The after hours answering service is also specially trained and qualified in handling complaints and in providing assistance. They will be thoroughly trained in your product or service to be able to provide quality service to the potential customers. An answering service assists in handling customer complaints, questions, and concerns. This is often an expectation of customers, and a lack of a life person handling a complaint can make a customer disappointed with a business forever. They may tell others of the poor business service and deter others from every trying the business. A live phone service can prevent this from happening by allowing them to talk to a real person at any time.
Customers expect to be treated exceptional at the businesses they spend money at. They expect any problems to be handled immediately and to be treated with respect and knowledge. If they have a problem with an order or a product, they expect to be able to reach a live person, regardless of the time of day or night. If a customer is dissatisfied with any of these areas of business, they are likely to not return and to notify their friends and family of the bad business. A live answering service of virtual receptionist services can ensure that customers receive the assistance they need, when they need it.
