How can hotel front desk software help your small property? Is it really worth the expense of finding hospitality software companies and setting up a hotel management solution? If you’ve got a small property, it may seem unnecessary, but there are good reasons why hotel front desk software could make your life, and your property, run more smoothly.
Manage Everything in One Place
If you have a small property, you likely have a small staff. You can save time and keep things moving with a minimum of fuss by streamlining all your day-to-day operations: like processing reservations, managing bookings, tracking inventory, keeping maintenance managed, automating communications, managing check-ins and check-outs, and handling all your accounting.
Make Sure You Keep in Touch
Guests want communication, and they want it to feel personal and be helpful. Hotel front desk software lets you personalize and automate communications with your guests, so you’ll never forget to send reservation confirmations, terms and conditions, preparations for the stay, and follow-up thank you notes and surveys.
Make Sure Your Reservations Are Up to Date
You want hotel front desk software that not only helps you make reservations but also allows you to easily change them. Is a guest gluten-free? Have someone coming with a particular kind of medical need? Hotel property management software lets you make notes and reminders so you’ll never be confused or forget something. The right hotel technology will also make sure your reservations are updated across all the booking platforms you use so there are no mistakes.
Save Your Time and Energy
You can’t be at the front desk every minute, but guests are coming and going constantly. They’re coming before their room is ready, or they want to check out but can’t find you. The right hotel front desk software keeps everything integrated. Many systems let you automate from your mobile phone, so wherever you are you can request arrival times from third-party sales sites, print off schedules, and update a check out on the fly.
There are a lot of moving pieces when you own and manage a small and independent hospitality property. You could hire a full-time receptionist, but hotel front desk software is cheaper and more reliable. The right system integrates with your booking sites and your management systems to become the most important part of your concierge service. Find a company today that can show you all the options and how a hotel front desk software solution can make your life, and your property, better.